Resurface Labs secures seed financing to fuel the democratization of user-centric API monitoring

Resurface Labs, provider of user-centric API monitoring software to help organizations fix application issues faster, improve customer experience, and drive revenue recovery, closed its $2 million seed round. Led by Access Venture Partners, the round includes participation from new investors Alerion Ventures, FirstMile Ventures, SaaS Ventures, and Service Provider Capital, along with existing investor Village Global,  as well as angel investors.

To succeed in today's digital economy, organizations in every industry are using APIs to unlock services that connect users, customers, and partners in unprecedented ways. Resurface makes it easy to see, understand, and discover details about every API call – from pre-production to live environments – to speed troubleshooting, improve CX, and drive revenue recovery. By turning every API call into an observable transaction, businesses can see their services as customers do, and spend less time chasing elusive problems using anecdotal information.

Rob Dickinson, CEO and Co-founder Resurface Labs said: "We set out to do something good. We want to make a difference in how APIs are monitored, and to give all companies access to true user-centric API understanding. The success of our seed round during the COVID-19 era is validation of our unique approach and Resurface's ability to elegantly and cost-effectively solve a hard problem." 

The primary benefits of Resurface include:

• Turning every attempted customer action into a successful outcome, as all API calls are recorded as durable transactions, offering a direct path to root cause and remediation.
• Understanding, assessing, and optimizing all API interactions, providing deep insights across multiple dimensions to score user behavior, performance, and quality of service.
• Providing a DevOps-friendly approach that minimizes escalations back to development, giving everyone access to detailed API production data, from DevOps to data scientists to QA teams.
• Resurface users retain first-party ownership and control over API data.

Frank Mendicino III, Co-founder and Managing Director of Access Venture Partners, shared his enthusiasm for Resurface said: "APIs are driving our digital economy, and Resurface is well positioned to capitalize on the appetite for more and better insights into what's beneath the surface of API interactions. The idea that you can optimize and correct as well as remediate had our attention from the outset. We're excited to be part of the team."

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